Feedback and complaints

We would love to hear from you and welcome all types of feedback from our clients and their families about their experiences with CareChoice.

CareChoice is committed to providing the highest levels of service to you and your loved one. Any feedback, compliments and complaints from our clients is valued. We are continuously seeking opportunities to improve and encourage an open dialogue between CareChoice, your care team and yourself.

How can you provide your feedback?

In person

• Speak to your support staff or your Team Leader

By phone

• Call our Coordination Team on 1300 737 942 – Select option 1. We are open 24/7
• Call via the National Relay Service: 133 677
• Call via the Translating and Interpreting Service (TIS): 13 14 50

Online

• Complete the CareChoice Feedback Form

Email

• Send us an email at [email protected]

Mail

• Send us a letter or fill in a feedback form. Printed forms are available at all CareChoice Homes or ask your support staff for a copy. Please send to:
  Attention, Customer Experience Manager, 1/1 McLaren Drive, Clayton South, Victoria 3169.