CareChoice has been providing complex 24/7 care and support for individuals with high intensity support needs since 2007. Our highly skilled and dedicated team includes Support Workers, Registered Nurses, Behaviour Support Practitioners and a Senior Clinical Practice Advisor. All complex programs at CareChoice have a dedicated Team Leader to oversee the program and ensure the delivery of comprehensive, safe, and individualised supports.
CareChoice is a registered and accredited provider with the National Disability Insurance Scheme (NDIS), the Transport Accident Commission (TAC) and WorkSafe. This experience affords clients and their families peace of mind, as under the conditions of both NDIS, TAC and Workplace registration, CareChoice is required to meet stringent practice and compliance standards and adhere to a strict code of conduct.
The CareChoice team have extensive experience supporting clients with multiple and complex conditions such as:
CareChoice acknowledges that truly understanding your goals and aspirations is integral to the delivery of comprehensive care and support. We understand that everyone’s goals are different and the rate at which they will be achieved will vary from person to person. We work with you to develop a goal-orientated plan that we will monitor, to track your progress. We understand that even small gains can increase motivation, confidence and emotional wellbeing and our staff are here to help you every step along the way.
Clients with multiple and complex support needs are often assisted by an extensive care team that may comprise medical specialists, Behaviour Support Practitioners, Speech Therapists, Occupational Therapists and General Practitioners. The CareChoice team works alongside your care team to promote your optimal health and wellbeing.
CareChoice has established partnerships with SDA Options and a range of other providers of Specialist Disability Accommodation (SDA). We can support you to find a compatible housemate and secure your forever home in a modern, 1-, 2-, or 3-bedroom home.
CareChoice understands the importance of keeping you informed of any changes or developments that may impact your care/supports – things such as a change in staffing, changes to your funding or a change in the people you may share a home with. We also understand the importance of providing information to you in a manner that you will find easy to understand.
CareChoice seeks to actively pursue and demonstrate continuous quality improvement in all we do, so that you experience the benefits of improved services, systems and processes that promote the best possible outcomes. This approach encomp asses a strong clinical governance and risk management framework, maintaining accreditation with relevant national and state governance and compliance bodies, regular service reviews and the development of quality improvement plans and actively seeking feedback from clients, families and staff through annual surveys. CareChoice is committed to innovation, high quality, continuous improvement, contemporary best practice and effectiveness in the provision of supports to people with disability.
When it comes to providing supports for clients with multiple and complex needs, CareChoice does not just recruit staff with appropriate qualifications and skill. We look for staff with ‘heart’ – those who are aligned with our vision, mission and values and genuinely want to help others to be their best. All staff are CareChoice employees, we do not ‘broker’ staff or use agency staff, that way we can ensure thorough oversight of services, ongoing mentoring, regular supervision and annual performance appraisals.
Most CareChoice Support Workers have:
All CareChoice Support Workers have:
In addition, our Nurses and Allied Health professionals are registered with the Australian Health Practitioner Regulation Agency (AHPRA).
As a 24/7 complex care client you will have a dedicated Team Leader assigned to your program. Your Team Leader is a senior Support Worker or Allied Health professional with extensive experience in the leadership of complex care programs. Your Team Leader is your ‘go-to’ person, a resource and point of escalation for you and/or your family and care team.
CareChoice understands the importance of consistency and reliability of Support Workers who know and understand your support needs, so you receive the very best of care and support at all times and your routine is maintained. We take great care in not only recruiting the right staff for your program, but supporting them through client-specific training to understand your individual support needs. This may involve interaction with members of your care team to learn about your specific disability, associated health condition/s, provision of daily supports, emergency management plans, manual handling and safe transport. Additionally, all CareChoice staff undergo mandatory training in:
In addition, our Nurses and Allied Health professionals are registered with the Australian Health Practitioner Regulation Agency (AHPRA).
CareChoice takes care further, through the provision of additional services for 24/7 complex care clients, at no additional cost to you. These include:
To make an enquiry or speak to our team, click here or call 1300 737 942.
